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terms and conditions
Download general terms and conditions
Terms and conditions of sale
1) Information regarding registration
a) Registration
To register on the Chimay Shop site, you have to set up a user account, available on the upper right part of the site. The registration procedure is fast and straightforward. We collect only the information necessary to identify you, contact you and offer you a personalized service.
Each Chimay Shop site user is responsible for the data used to access his/her account (user name and password) in order to ensure that his/her information confidential.
b) Advantage of registering
The purchasing process will be easier because as soon as you enter your Log-in, your personal information will appear immediately so you won’t have to repeat the information whenever you place an order. You’ll also be able to create, edit and register several different addresses, for example your home and work addresses.
c) My account
With the “My account” option, you can view or change your personal details, edit your list of addresses, view the orders placed or change your password.
In situations of incorrect use of the site, and independently of the applicable legal procedure, L’Auberge de Poteaupré reserves the right, in particular, to cancel the user’s registration, cancel orders and any other content of the user.
d) Privacy
This is the Website of L’Auberge de Poteaupré. Our postal address is Rue de Poteaupré, 5 B-6464 Bourlers. Please contact us for anything here : poteaupre@chimaygestion.be
BE 0427 164 442
For each visit to our Website, our Web server does not automatically recognise any of the information such as your 'domain name' and e-mail address. We retain the following information when you visit our site.
▪ your e-mail address when you correspond with us by e-mail
▪ all of the information regarding the pages of sites through which you have accessed our site
▪ all of the information regarding the pages you have viewed on our site
▪ any information that you have provided voluntarily
▪ the IP address, UserAgent (type of browser)
This information is for internal use only and is not passed on to other organisations for commercial purposes.
On this site, we use cookies for internal use. (A cookie is a small file sent by an Internet server, which stores itself on your computer’s hard disc. It keeps track of your visit to the Internet site and contains a certain amount of information about that visit.)
We have no partnership or particular relations with Internet advertising agencies.
Communication by e-mail
If, in the future, you do not wish to receive e-mails from us, please send us an e-mail asking us to remove your name from our e-mailing list.
Communication by post
If you give us your postal address via the Web, you will receive only the information that you have requested at the address that you have given us.
Communication by telephone
If you give us your telephone number via the Web, you will receive only the telephone calls from our company that are necessary to inform you about your orders placed on line.
In accordance with the legislation, visitors to our site have the right to object to the processing of their personal data for marketing purposes. If you wish to exercise that right, please contact us at the aforementioned address.
Our company may use the information from consumers for new purposes which are not yet provided for in our ‘privacy’ policy. In this case, we will contact you before using your data for those new purposes in order to inform you of the changes to our rules on personal data protection and to give you the opportunity to refuse to take part in those new purposes.
In accordance with the legislation, we will obtain access for visitors to our site to all the information regarding them. If you wish to access this information, please contact us at the aforementioned address.
In accordance with the legislation, we give visitors to our site the opportunity to correct any inaccuracies in any information regarding them. If you wish to amend the information regarding you, please contact us at the aforementioned address.
2) Informations regarding products
a) Prices and availability
Prices are quoted in euros VAT included. The prices listed on the site are guaranteed for the duration of online.
If delivery takes place outside the territory of the European Union, customs duties and formalities are the full responsibility of the consumer. The customer then agrees to verify the compliance of the delivery with regard to the country of delivery.
Normally, the order is filled between 24 hours and 7 days (working days). However, our supply capacity is limited to the availability and quality of our existing stock. In the event of stock outage, it is possible that the item is not put back on sale (e.g : a t-shirt for an event will not been reissued once the stock has been sold). Otherwise, the Customer will be personally informed of the implications regarding the delivery period.
The sale of goods that we may not have in our stock depends on availability from the suppliers.
In the event of stock outage, l’Auberge de Poteaupré guarantees only replacement of the product, which does not entail updating of the price. This is why we process the order only after confirmation with the Customer him/herself.
All promotional campaigns have limited and exclusive stock for marketing on line.
b) IP
The text, layouts, illustrations and other information appearing on this site are protected by copyright and other principles of intellectual property law. These objects must not be copied with the aim of distributing them. They must be neither amended nor placed on another site nor published in any other form whatsoever without prior written permission from l’Auberge de Poteaupré. This site may also comprise texts, illustrations and other information protected by copyrights of third parties.
L’Auberge de Poteaupré does not give any permission whatsoever to use our intellectual property or that of third parties. L’Auberge de Poteaupré takes the greatest care in creating this site but cannot guarantee that the information is current, accurate or complete. L’Auberge de Poteaupré reserves the right to add, amend or delete information at any time, without prior notice.
L’Auberge de Poteaupré cannot, under any circumstances, be held liable for any damage linked to a direct or indirect use of this site.
This site also comprises links to other Internet sites. L’Auberge de Poteaupré cannot be held liable for the current or future content of those sites nor for the content of external sites, which have a link to the Chimay Shop site.
Should the presented information not correspond to the product features, the Customer will be informed and will have the right to cancel his/her purchase.
The photographs presented may not necessarily correspond to the configurations described.
The prices and specifications are subject to change without prior notice.
3) Information regarding orders:
a) Order
To order a product, enter the desired number of products and then click the "Add to Cart " button. The product and the amount are added to your cart.
The basket is a part of our shop, where you can save the products you want to buy or maintain. In the upper right side of our website, you can see at any time how many products you have added to your cart. The system also performs a calculation of shipping, so you immediately see the total amount of your order.
When you have added to your cart all the products you wish to purchase, click on the "Cart" button in the upper right side of our website. The page that appears provides an overview of all products and quantity you want to buy. At this point, you may remove products from the list, continue shopping and add new products, or click "Next " to send your order. Then follow step by step the purchase and payment process.
Attention that the items put in the “cart” are not reserved! If you are too late in placing your order, it is possible that the desired item is no longer available.
As soon as your purchase is made, it is in any case impossible to add other products to your order because the order has already been sent and shipping costs have already been calculated. If you want to buy other products, you need to place a new order, which will occasion new shipping costs. However, for logistical reasons, we reserve the right to pack the two commands into a single package.
b) Shipping
Informing you of a delayed delivery
If you have received an e-mail confirming dispatch of your order and if the order has not reached you within an acceptable period (7 working days), please get in touch with us by e-mail to poteaupre@chimaygestion.be stating your order number.
If an order is lost or it is not possible to deliver it to the addressee, a period of 14 working days may be necessary to process the information. No refund is given during that period.
Orders cannot be collected from our premises in the Auberge de Poteaupré.
c) Secure Payement
Payment is made by means of e-banking: Paypal and bancontact.
Our site is protected by a securitisation system. All on-line payments are processed by Paypal, which is one of the market leaders for payment services in Europe.(http://pages.befr.ebay.be/befr/hubs/payments/paypal/index.html )
If you wish to receive an invoice for your purchase, you can tick the "Invoicing details" option and give the name of the company and the valid VAT number.
4) Information regarding after-sale service
a) Information, suggestion and complaints
Any request for information, suggestions or complaints should be sent to Chimay Shop, to the e-mail address on the Contact page, or to the postal address:
Auberge de Poteaupré
5, rue de Poteaupré
B-6464 Bourlers
b) To cancel an order
To cancel an order, please send us an e-mail to poteaupre@chimaygestion.be stating the number of your order and the reasons for cancelling.
The Belgian law on commercial practices and on consumer information and protection allows the consumer, except in special cases, to notify the vendor that he/she has decided to withdraw from his/her purchase within 14 days following the date of delivery or the conclusion of the contract.
It is not possible to cancel an order after it has been sent out. If you wish to return the order after it has been sent out, we do not refund the carriage costs. L’Auberge de Poteaupré assumes the carriage costs only if the item is damaged or if there has been a dispatch error.
C) Return
The products must be returned within 15 days of receipt of the order to the following address: Auberge de Poteaupré, 5 rue de Poteaupré B-6464 Bourlers. The return costs will be borne by the Customer.
L'Auberge de Poteaupré has the right to refuse or not refund returned items when the plastic packaging has been opened or when the products have been damaged by the customer.
In case of cancellation of the contract, l’Auberge de Poteaupré undertakes to make the refund within 30 days the amounts paid by the customer (the refund will be effective on your bank account within 3 weeks).
